Customer Service

We take great pride in our service and products. We always want you to be satisfied. If you ever have questions or concerns, our team is standing by to assist you. You can reach us by:

  • Toll free: 800-242-4649
  • Tel: 801-978-9633
  • Fax: 801-978-9650

Mailing Address

3683 West 2270 South
Suite A
Salt Lake City, UT 84120-2306



Please follow these instructions to quickly and accurately process your return:

  1. Contact our customer service team:
    1. Call: 1-800-242-4649 (Monday - Friday, 9:00 am to 5:00 pm MST)
    2. Email:
  2. Mark the package "Returns Department"
  3. Label the package with your name and return address
  4. If available, inside the package, please note any customer number, order number, invoice, or PO number you have so we can process your return more quickly.

Address for RidgeCrest Herbals returns:

RidgeCrest Herbals
3683 West 2270 South
Suite A
Salt Lake City, UT 84120-2306

Office hours

Monday - Friday, 9am - 5pm, Mountain Time
We observe the following holidays, annually:
  • New Year's Day
  • Martin Luther King Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Pioneer Day (Utah state holiday, annually on July 24th)
  • RidgeCrest Herbals Company Campout (2021 dates pending)
  • Labor Day
  • Indigenous People's Day/Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Black Friday
  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Year's Eve